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This contract is in Hoşnudiye Mah. Özgül Termal Turizm İnşaat Gıda San. and Tic. Inc. (referred to as ÖZGÜL THERMAL HOLIDAY VILLAGE in the contract) and, on the other hand, the person who is a member of www.ozgultermal.com.tr and completes the online reservation process (referred to as the CONSUMER in the contract). The address, identity and contact information used by the consumer while becoming a member is taken as basis.


1- The consumer who purchases accommodation through our site is obliged to pay the entire service fee at the time of booking. The reservation will not be finalized until the full payment is made.

2- In case of a price increase in the contract price, the difference will not be claimed from the consumer, and the discounts, which are called action by ÖZGÜL THERMAL HOLIDAY VILLAGE, are not returned to the consumer.

3- If it is not possible for the consumer to participate in the purchased accommodation service, he may transfer his reservation to a third party who will fulfill all the conditions valid in terms of the contract, by notifying ÖZGÜL THERMAL HOLIDAY KÖYÜ until the accommodation start date. In this case, the person(s) who transferred and took over the contract, ÖZGÜL THERMAL HOLIDAY VILLAGE, are jointly responsible for the payment of the counter balance and all additional costs arising from the said transfer. In the event that the consumers do not have a visa, and cannot obtain a visa from the relevant institution until the start of the accommodation, even though they have applied, ÖZGÜL THERMAL HOLIDAY VILLAGE does not accept any responsibility and collects the entire cost of the accommodation from the transferor and the transferee (jointly). In case the person transferring the service is not in the same status as the transferor, the transfer will not take place or the transfer process will be completed by removing the special discounts.

4- ÖZGÜL THERMAL HOLIDAY VILLAGE may partially/completely change or cancel the reservation before or during the service, for a reason not caused by the consumer. The consumer may accept these changes or may accept another alternative service offered by ÖZGÜL THERMAL HOLIDAY. If the consumer does not accept the changes, he has the right to cancel the reservation and receive a full refund of the fee paid under the contract. Although ÖZGÜL THERMAL HOLIDAY VILLAGE has shown all the necessary care, it is an obstacle to the start or continuation of the service; EPIDEMIC DISEASE may cancel or postpone the reservation due to strike, terrorism, possibility of war, unpredictable technical issues and all these and similar force majeure reasons. In the cancellations made by the consumer until the start of the accommodation period, the price paid by the consumer, excluding the expenses arising from compulsory taxes, fees and similar legal obligations, is returned to the consumer. In the event of a consumer's request for a change in service, provided that this change is approved by ÖZGÜL THERMAL HOLIDAY VILLAGE, if there is a price difference between the previously received service and the newly requested service, the consumer must immediately pay the difference to ÖZGÜL THERMAL HOLIDAY VILLAGE upon the acceptance of the change request. However, if the price of the new service is lower than the price of the previous service, ÖZGÜL THERMAL HOLIDAY VILLAGE will refund the difference to the consumer.

The reservation cancellation request is accepted and the expenses arising from the obligatory taxes, fees and similar legal obligations are paid by the consumer, provided that he or his first degree relatives certify the 10-day habitual discomforts that prevent his/her usual occupation with an official report to be received from the Fully Equipped State Hospital or in case of death. Except for the non-refundable costs that can be paid and documented to third parties, the price paid by the consumer is returned to him. In this case, the report and documents will be submitted before the start of the service. In case the consumer does not notify in writing that he will participate in the accommodation service that he missed the beginning of; ÖZGÜL THERMAL HOLIDAY VILLAGE reserves the right to cancel all reservations and services made on behalf of the consumer after 24 hours. No refund will be made to the consumer for such cancellations.

5- ÖZGÜL THERMAL HOLIDAY VILLAGE and the consumer will duly fulfill their obligations arising from this contract.

6- ÖZGÜL THERMAL HOLIDAY VILLAGE is obliged to forward the Preliminary Information Form/Voucher/Mail containing preliminary information regarding the qualifications, sales price, payment method and performance of the service subject to this contract to the consumer as specified in the 8th article of the contract. ÖZGÜL THERMAL HOLIDAY VILLAGE is not responsible for situations arising from the consumer and personal responsibilities of third parties.

7- Consumers who purchase service with a credit card are required to notify the bank to which the card belongs to their early payment and installment reduction requests and to make them to the payment branches determined by the bank.

8- ÖZGÜL THERMAL HOLIDAY VILLAGE informs the consumer in written form or by the permanent data provider. (e-mail, text message and any similar means or media). The consumer is obliged to notify ÖZGÜL THERMAL HOLIDAY VILLAGE within 30 days from the date on which the service should be performed or if the contract is not performed at all or as required due to the duty of care. Notifications made after this period will be deemed invalid. During the reservation, the consumer has given to ÖZGÜL THERMAL HOLIDAY KÖYÜ employees and/or websites; e-mail, mobile phone, fax etc. acknowledges and declares that ÖZGÜL THERMAL HOLIDAY VILLAGE and its websites allow the newsletters sent for campaign announcement purposes. If the consumer declares that he does not want the notifications and announcements made to his own communication channels, ÖZGÜL THERMAL HOLIDAY VILLAGE undertakes to terminate the sending of e-mail, sms, fax and mail.

9-The settlement of all disputes arising from this contract, Eskişehir Enforcement Office and Courts, Consumer Arbitration Committees and other organizations authorized by law are authorized. If one or more of the articles of the agreement are deemed invalid for any reason, the other provisions of the agreement will not be affected by this invalidity and will remain in effect. This contract has been drawn up in accordance with the provisions of the Law No. 6502 on the Protection of Consumers, and the provisions of the Law No. 6502 and the relevant regulation are valid for matters that are not regulated in the contract. The consumer shall be deemed to have accepted and committed to the terms of the contract by signing this contract/approving it electronically.

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